Refund policy

Last updated: Wed 23 Sep 2026

What this policy covers

This policy covers physical merchandise bought directly from the SYBER online store. Tickets to SYBER events are sold by the authorised ticketing provider named on each event page. Ticket refunds and event changes are covered by our Event Ticketing Terms.

Change-of-mind returns

You can ask to return merchandise within 30 days of receiving it. The item must be unworn, unused, in its original packaging and still have its original tags. You'll also need proof of purchase.

Email hello@syber.club before sending anything back. Include your order number and the reason for the return. If the return is eligible, we'll send the return address and instructions. Please don't post an item to our business address unless we ask you to.

For a change-of-mind return, you pay the return postage and the original delivery charge isn't refundable. We don't offer change-of-mind returns on sale items, gift cards, custom or personalised products, or opened hygiene-sealed products. These limits don't apply when the Australian Consumer Law gives you a remedy.

Faulty, damaged or incorrect items

Contact us as soon as practical if an item is faulty, damaged in transit or not what you ordered. Send your order number, a short description and photos if they help show the problem.

Goods sold in Australia come with consumer guarantees that can't be excluded. Depending on the problem, you may be entitled to a repair, replacement, refund or another remedy. The 30-day change-of-mind period and the packaging conditions above don't limit those rights. Where required by law, SYBER will cover reasonable return costs for a confirmed faulty, damaged or incorrectly supplied item.

Exchanges and refunds

For a different size or product, the quickest option is usually to return the eligible item and place a new order. Contact us first so we can check the return.

We'll let you know when the returned item has been received and assessed. Approved refunds go back to the original payment method within 10 business days, though your bank or payment provider may take longer to show the funds. If 15 business days have passed since we approved the refund, email hello@syber.club.

Customers in the European Economic Area or the United Kingdom may also have mandatory cancellation or withdrawal rights. Those rights apply in addition to this policy.

Contact

SYBER EVENTS PTY LTD, trading as SYBER
ABN 20 691 591 232
hello@syber.club
+61 423 224 027
420 Bagot Road, Unit 12, Level 1, Subiaco WA 6008, Australia

Contact us before sending a return to this address.