Shipping policy
Last updated: 23 September 2026
What we ship
This policy covers physical merchandise bought through the SYBER Shopify store. Event tickets are supplied electronically by the authorised ticketing provider and aren't shipped under this policy.
Processing and dispatch
We aim to dispatch stocked merchandise within 2–5 business days after payment clears. A product page may state a different dispatch window for a pre-order, made-to-order item or limited release. If it does, the product page applies.
We'll email a shipping confirmation and tracking number when tracking is available. Delivery estimates start from dispatch, not from the day the order is placed.
Delivery estimates and charges
The current options configured for the store are:
- Australia Standard: 2–8 business days
- Australia Express: 1–4 business days
- International Standard: 6–27 business days
These are carrier estimates, not guaranteed arrival dates. Customs, weather, destination and peak-period delays can add time.
Shipping charges depend on the destination, the parcel weight and the service you choose. The charge is shown at checkout before payment.
Address changes
Check the delivery name and address before paying. If you spot a mistake, email hello@syber.club straight away. We can't promise to change an address once an order has entered processing or been dispatched.
Tracking, delays and damage
If an order is significantly delayed, marked as delivered but missing, damaged in transit or contains the wrong item, email hello@syber.club with the order number and relevant details. We'll investigate with the carrier and work with you on the remedy required by law.
International orders
An international order may attract import duties, taxes or clearance charges in the destination country. Unless checkout says those charges are included, the recipient may need to pay them to the relevant authority or carrier.
Nothing in this policy limits your rights under the Australian Consumer Law.
Contact
hello@syber.club
+61 423 224 027